Client: Scottish Natural Heritage (2005-2009)
This project concentrates on Cairnsmore of Fleet National Nature Reserve (NNR), which is also part of a designated Site of Special Scientific Interest (SSSI) and a Biosphere Reserves (BR) under UNESCO’s Man and Biosphere Programme.
Centre staff have undertaken an audit of visitor services at Cairnsmore and are presently evaluating policy documents and reports to identify the extent and quality of the learning experiences on offer.
In addition they are undertaking a customer focussed study to raise awareness about what services and activities are available for people living in the community.
As part of the project, we will provide development recommendations for making visitor services more accessible, user friendly and inclusive
The main objective of this exercise help SNH make informed decisions to new policy objectives to improve current service delivery for visitors.